Manage & Engage with Shopper Content
Learn the ins and outs of engaging with surveys, reviews, interacting with customers and all the features behind the powerful dashboard.
Protect your Reputation
- How to Manage and Respond to Customer Reviews
- Review Management - Flagging A Review
- Ask to Revise
- Settings > Alerts & Notifications
- Let's talk about PIE and your business.
- Notifications - Flagging
- Resolution Center
- Reputation - Finding Direct Shopper Replies
- Auto-Flagging workflows
- How to directly or publically respond to reviews!
Identify
Engage
- Adding notes to your review
- Ask for photos/videos
- Ask for Images or Video
- Replying back to Reviews
- Quick Response Templates & Signatures
- Inbound Rules - Auto-Route Agent Review Cases
- How to export your review content - Seller Ratings
- Resolution Center - Publishing a Review
- How to export your review content - Product Reviews
- StreamAI - Generative Chat responses to reviews