Your team can quickly respond back to reviews in a fast, manner, sending direct messages back to reviewers and completing the loyalty/sales cycle.
Add on - StreamAI
look for the special purple guy.
If you see this little purple guy up above and it's part of your add-on, you can access our generative A.I workflows. These workflows help streamline your team's work and response levels. Instead of having to come up with responses all the time, or using static templates, generative A.I models can generate thoughtful responses.
Why do you want to use it?
A.I. responses aren't just generating simple responses. They are taking the review into context and generating an appropriate response back. This is far superior to templated responses.
- Takes into context the review sentiment
- Takes into context review topics
- Takes into context your store's features and policies (that's right!)
Here's a real example where a customer mentioned a review about Zenni Glasses and their stores Virtual Try-on. Notice the customer did not CALL it a virtual try in the review, but the A.I was context-aware of Zenni's stores, just as it may be of your store and it responded back to the customer AND filled in the right name of the tool. All within one click and seconds.
A response that may have taken 5 minutes to respond to now took 2 seconds.
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Using ChatGPT to Respond to Reviews Collected on ResellerRatings
The AI-powered nature of ChatGPT ensures that responses are consistently available around the clock, eliminating delays and enhancing the customer experience.
- Moreover, StreamAI's ability to understand the nuances of natural language enables it to generate personalized responses, making customers feel heard and valued.
- By harnessing the conversational prowess of StreamAI, ResellerRatings users can efficiently manage customer interactions, strengthening their brand image and building trust among their customer base.