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      Inbound Rules - Auto-Route Agent Review Cases

      Automatically send shopper reviews to your customer service team based on expertise, tags, rating sentiment, and priority.

       

      It's best to send reviews to the right person on our team to make communication run smoother and prevent any hiccups.  But who wants to do that manually for every review that comes?  You have better things to do.  This way, everyone's on the same page, and we can make sure everything gets handled correctly. It's all about making sure our shoppers have the best experience possible!

      • Routing reviews to the right person on your team lets you take care of feedback fast.
      • Improves the chance for the Shopper to get the RIGHT information (Shipping departments know about shipping logistics)
      • Helps keeps your team accountable and integrate reviews across your organization
      • Finally, it allows for you to have a shopper REVISE A REVIEW successfully much faster.