Review summaries are here, designed to take the heavy lifting away from your team and give you insights quickly.
Review summaries take a whole cluster of review data and process them through our generative AI platform, and gives you the highs, lows and next steps, as well as the relevancy.
This ultra-fast way to parse through review content completely changes how you can work with the platform.
- Want to understand all your reviews tagged under' Shipping'? Let's use AI to help!
- Want to understand your review performance for seller ratings over the past week? Let's AI bot that.
- What to dive deep into a particularly bad period of reviews and find out what was core to the issue - you can now do that in about a few seconds.
We've gone from spending hours parsing through data - to minutes. It's big.
Look for
Where to find the review summation
Go to Manage & Engage (or Resolution Center) > If AI is enabled on your plan > Click on Trustbot.
Show me how TrustBot Works
Trustbot takes into account
- Your review content
- Who wrote the review
- Your storefront and public data about your store
And It synthesizes's knowledge base together and gives you the relevant summaries taking into account a wide variety of topical areas.
What output do I get
You get several Trustbot outcomes including:
- An overall summary great for executive reports and responses
- Positive and Negatives summations
- Key topical areas to focus in on
- Relevancy score on how confident and important the issue may be based on the review data
