Who can write a review on ResellerRatings
What are genuine experiences?
At ResellerRatings, we’re committed to maintaining the highest quality standards for the content on our platform. To ensure reviews are authentic, it’s important to understand who is eligible to share feedback.
Eligible Reviewers
A reviewer must have had a genuine experience with a store. This can include:
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Making a purchase from the store
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Completing an order process (successful or unsuccessful)
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Engaging with a store representative (via chat, phone, or in person)
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Visiting a store or using its products or services
Experiences are not limited to completed transactions. For example:
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A shopper who attempted to purchase but was unable due to technical issues
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A customer who received excellent (or poor) service from a representative
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A shopper who abandoned a purchase because of a negative experience
All of these interactions are valuable and may form the basis of a valid review.
Who Cannot Write Reviews
To preserve impartiality and prevent conflicts of interest, reviews may not be submitted by individuals who:
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Own stock in the company, or have close family members connected through ownership
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Are employed or were previously employed by the company
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Represent a direct competitor of the company
Types of Reviewers on ResellerRatings
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Verified Reviews
Verified reviews come from customers whose purchase or order experience has been validated by ResellerRatings. These reviews represent the vast majority of our collection (approximately 90%) and carry the highest level of authenticity.
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Anonymous Reviews
In some cases, due to privacy, compliance, or data protection concerns, companies may request anonymous reviews. This option is only available to merchant members who follow our collection process guidelines.
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Organic Reviews
Organic reviews are submitted directly by customers who arrive independently at ResellerRatings. These reviewers verify their email address and may provide an order or invoice number, but their purchase experience is not confirmed by a merchant.
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