Survey Settings - Sentiment Check

Survey Settings - Sentiment Check Sentiment checking ResellerRatings Team

What is it?

Sentiment checking is a simple solution that allows you to automatically check against negative ratings, with positive commentary.  For example, if a customer accidentally set a rating as 1 or 2 stars, but their commentary talks about how amazing the service or your store experience was - it will ask them to consider double checking their rating.  

  • Sentiment check effectively stops review sharing until the sentiment correlates with the score

Where to find it

Portal > Seller Ratings > Start Collection > Settings

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