Precisely time the delivery of your brand and product review invites using Shopify's built in webhooks
ShopperStream can take advantage of Shopify's built in webhook system for order notifications to precisely trigger our review invitations at the perfect time for your customers.
Why is the timing of review requests so important? Timing is everything...
Seller Ratings (Brand Reviews) - Capturing the overall experience someone had making a purchase with your brand is all about the right timing. The experience is the freshest in your customers head immediately after purchase. The window we recommend is between 0-5 days post purchase. From the ShopperStream dashboard, navigate to the settings panel and adjust the "Exit Survey Delay" to your liking. The best part is, this can be changed at any time so you can yield the best results.
Product Reviews - Customers need time to experience their product. Depending on the industry of goods you are selling AND the type of customers you have, making sure they have ample time to have their product delivered and be able to open it up and use/install/wear it is key. This is why the webhook triggers for Shopify are essential for product review timing. The request doesnt initiate until the Shopify order management system places the order in a fulfilled status. Additionally, you can further delay the product review mailer from being sent in the same panel mentioned above (Dashboard - Settings - Product Survey Delay).
Check out the video below to learn how to set up the Shopify Webhook Review Trigger:
Please reach out to your account manager or support to generate your API Key.
For SellerRatings:
https://www.resellerratings.com/store-api/shopify/create/seller/{seller_id|seller_seo}/key/{api_key}
For Product Reviews:
https://www.resellerratings.com/store-api/shopify/fulfill/seller/{seller_seo}/key/{api_key}