How do flagging reviews work, what it is for and what it's not for?
There are some cases where our Team will remove review content, such that it follows our strict guidelines. Reviews are never removed for their rating.
When a review is flagged for either Product Reviews or Seller Ratings review, it will go through a review process with our moderation and transparency team to make sure they fall within violations of the terms set below.
Non-compliance – The author has persuaded their legal team to request the review be removed.
Vulgar Content – The use of any language considered to be obscene, profane, or offensive, as well as a personal attack.
Not a Business Review – The review does not pertain to the business itself or is off-topic
Personally Identifiable Information: The posting contains the last name of any individual (first names are allowed), or any other personally identifiable information, which is defined as information that can be used to uniquely identify, contact, or locate a single person, or can be used with other sources to uniquely identify a single individual ("PII").
Multiple Reviews – The review has been posted multiple times by the same person on ResellerRatings’ website.
Current or Former Employee - The author of the review is a current or former employee
Not a Customer – The author of the review did not purchase anything from you or have a genuine experience with your company.
Written Communication – The review contains confidential, written communications between any parties.
Reference to Competitor – The review contains the name of, or implies other businesses or competitors.
Older than one year – The transaction occurred at least 12 months prior to the date on which the review was posted.
Star Rating Error – The star rating of the review does not match the user’s sentiment (i.e. a negative review accompanied by a positive user comment).
Change and modification history
Oct 2022 - https://updates.resellerratings.com/announcements/major-flagging-and-terms-update
More Reading about Flags
Before you Flag a review (merchants)
What to expect if you Flag a Review (merchants)
How to Flag a Review (merchants)