Time your surveys for delivery
SellerRatings | Product Reviews
What is it?
You can automatically set how long a survey is deployed to a customer. In the cases of digital goods, it serves to serve an email survey (or instant survey) right after purchase. In the case of other services that have deliverable products - it serves to have delivery of emails set as a certain time period after.
You can specify this. Any product review mailer with seller rating acquisition is set to a timed delay of 2x the seller ratings delay.
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Allows the customer to get the product, and complete the delivery before they write their survey
- Can be set for both follow-ups and initial survey
You can set the delay for the survey, follow-up, product reviews, or brand reviews independently
Where to find it
Portal > Settings > Collection
Setting Exit Survey Delay
2. Click on Settings
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3. Click on Collection
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4. Click on Exit Survey Delay…
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5. Enter in the number of days of delay after your email trigger on checkout or via BCC (we usually recommend 5 days)
6. Click on Save
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Setting Delays for Follow-ups
Likewise, if you haven't received a review, you can set up a follow-up email to go out to try later. The follow-up email can also be independently set for delay timing so you can get it to your liking.
2. Click on Settings
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3. Click on Follow up Settings…
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4. You can enable Follow up Settings here for both BRAND and Product Reviews
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5. Set Follow up to 'On'
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6. Modify Days
This is the number of days after the initial survey is sent out if the customer has not engaged with the first survey
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7. Click on On
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