Workflow modifiers help you get the best reviews, prioritize engagement and time reviews perfectly.
Advanced Controls for survey configurations allow you to do a lot of neat things. From a survey configuration standpoint, you can key workflow elements
Delays and Deliverability
- Follow up Modes
- Customer Sentiment Check
- Anonymous Reviews
- Competitor checking
Advanced Launch Controls
customers who have opted out
rotation with a different service
you want to launch either a seller rating or brand review but not both for a particular customer
Did you know our surveys will automatically not survey customers who have already received a survey from us within a month time period? This avoids the bombardment of customers.
How to enable workflow modifiers
Some modifiers are in the Settings panel. Others (like 2-1 or Amplify) may be their own tool or settings within Auto Collection.
2. Click on Settings
3. Click on Collection
ReviewGuard is a framework of principles and features that allow you to protect liability and your content. These involve several things
Competitor Checking - checks reviews for competitor names so they can be flagged automatically for review by your internal team.
Sentiment Check - in some cases, consumers may enter in a incorrect rating while their sentiment implies something more positive or vice-a-versa. Sentiment check allows us to check this and prevents sharing of content until the consumer matches the sentiment to the rating.
Anonymous Reviews - Protects against collecting any customer profile data if your company is highly protective of consumer data.
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