Survey Settings & Modifiers

Workflow modifiers help you get the best reviews, prioritize engagement and time reviews perfectly.

Advanced Controls for survey configurations allow you to do a lot of neat things. From a survey configuration standpoint, you can key workflow elements

Delays and Deliverability
Follow up Modes
2-1 collection
Amplify
ReviewGuard
- Customer Sentiment Check
- Anonymous Reviews
- Competitor checking

Advanced Launch Controls

By configuring your Javascript files you can actually modify the collection rate. We require all clients to push review collection amongst all purchasers. Selective controls skew consumer sentiment. Some reasons to modify your collection sampling may include

customers who have opted out
rotation with a different service
you want to launch either a seller rating or brand review but not both for a particular customer

Did you know our surveys will automatically not survey customers who have already received a survey from us within a month time period? This avoids the bombardment of customers.

How to enable workflow modifiers

Some modifiers are in the Settings panel. Others (like 2-1 or Amplify) may be their own tool or settings within Auto Collection.

2. Click on Settings

3. Click on Collection

Did this answer your question?