Survey Collection Stats

Understanding your survey collection stats.

It's essential to be able to understand how your survey collection rates are going!


In the video below - We will explore the summation bar, which provides an overview of the number of emails sent and opened, allowing us to calculate the open rate. I will also discuss optimizing email templates to increase the open rate and engagement. We will also examine the click-through and conversion rates, highlighting the importance of creating compelling headers and review requests. Finally, we will explore the survey trends collected over time and the breakdown between organic and solicited reviews.


By the end of this video, you will clearly understand how to improve your collection rate and enhance your survey strategy.


  • 0:00 Introduction to Ratings / Email acquisition reports
  • 0:28 Summation Bar and Open Rate
  • 1:01Click-through and Conversion Rate
  • 1:41Surveys Collected Over Time
  • 2:01Organic vs Solicited Reviews