Management & Moderation
      Back to home
      1. Knowledge Docs
      2. Social Q&A
      3. Management & Moderation

      Social QA - How do I respond to a question?

      Brand answers are answers driven by you on your product page. Answering a question drives customers back to your site.

      Answering questions that come in closes a feedback loop that's critical for shoppers who leave your site.  It's a great way to bring customers BACK into the fold.   

      When you message a customer in Q&A, they get an email saying you responded.

      Flow

      1. Shopper finds a product on your product page
      2. Shopper Asks a question
      3. Shopper gets emailed when someone answers the question (retailer or other customer)
      4. Shoppers get directed back to the product page to read the answers

       

      Here's how it works