Setting up your Team

Set up your team for collaborative management and insights

 

ResellerRatings is designed around collaboration

But it's not necessary if you're a one-person shop.   Teams can be used to review content, approve and moderate, pass on feedback across the organization with notifications, and set up executive reports to stakeholders.  It's all here.  

Here are some things you can do

• Your agents can or manager can prioritize high-value feedback and send it directly to key agents who know the most about a particular topic
• Notifications for topically relevant review content can be synced to different agents or product knowledge people 
• You can send all reviews about a particular topic (ie - shipping) to someone in Shipping as part of their KPI metrics
• Enterprise agents can see a 10k foot level of store performance on a local level or brand level if you have multiple properties

 

Why it’s important 

If you’re into customer management, teams play a huge role in Ratings and Reviews. Reviews get syndicated into our network fast. When they are syndicated, you’re basically putting your best foot forward in a multitude of channels across the world, from Google to Bing.  Your team plays a key role in this.

Setting up agents

Setting up agents is pretty simple. To add agents to your storefront, simply have your team member signup on the ResellerRatings merchant portal under their signup page. You can do this at www.resellerratings.com/merchantsignup.  Criteria for access

Your agent has to be signing up on the same domain url as your storefront

If the root domain is different, contact us at https://www.resellerratings.com/contact-us and we can set you up.

Roles

Types of Accounts

Primary Account

Primary account agents are generally agents who have access rights control to

• Setup and deploy Surveys

• Customize Survey's

• Revoke and control access for other agents

• Initiate system-level changes like dynamic notifications or tagging structures

Sub-Account

Primary account agents are generally agents who analyze data in reports or take care of clients in consumer care

• Read reviews, open cases, manage and assign cases

• Interact with reviewers, publicly reply and engage in conversations

• View reports, trends and measure analytics

Enterprise Agents

ResellerRatings is built to handle complex and deep call center and business organizations.  In short - agents can belong to multiple storefronts and aren’t limited to a singular store. Agents can be attributed to one or more individual stores with separate dashboard access or they can be linked together as an ‘Enterprise’ account, which gives agents special privileges to see the organization across a hierarchy.

This type of special agent generally assumes a managerial role and can access and see multiple stores across locations, or brands. 

Tips (your agents names are public)

 

 

When an agent replies back to the review publicly, the agent’s avatar will also be shown. This also assists the conversation and helps motivate people to update any negative review content.

All agents have a profile on RSR

Agents have a publicly accessible profile on ResellerRatings. This showcase’s any information about the agent they have filled out on the profile page.

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