Shoppers can be exposed to your shipping terms, policies and general terms when they write a review to ensure any reviews should consider them.
In the Store Listing Setup section of your ResellerRatings dashboard, merchants can configure the following legal and policy-related URLs under the Basic Information tab:
•General Terms
•Shipping Terms
•Return Policy
Each of these fields allows you to:
•Paste a custom link to your store’s specific policy page (hosted on your domain).
•Toggle visibility of each link to display or hide it on your ResellerRatings storefront listing.
Once active, these links are made publicly visible to shoppers as part of your store’s profile — offering transparency into the terms that governed their purchase.
How This Connects to the Terms Misrepresentation Flag
The Terms Misrepresentation Flag is designed to protect the integrity of the review ecosystem. It allows a retailer (or our moderation team) to flag a review if it misrepresents clearly stated terms such as various return policies, etc.
Best Practices for Merchants
•Always link to live, accurate, and policy-specific pages.
•Don’t use placeholder or duplicate URLs unless your general terms genuinely include your shipping and return policies.
•If your terms change frequently, consider adding a date-stamp or versioning to the linked page for future reference.
•Use the toggles to only display policies that you’ve verified are complete and accurate.