Reporting - Agent Reports

Agent Benchmarks gives you reporting capabilities into agent performance on your team, their response rates, and how often those response rates yield more positive or negative reviews.


Our platform is designed for 1 or more active agents very much Klavio and other systems.   The reports here can work from 

  • an agency / local view across all stores
  • See agent performance on how much interaction they are engaging with for shoppers with direct replies and public commentary
  • See the resolution rate of open reviews 
  • Check out their revise a review rate in which they promote higher scores via interactions