Customize Feedback - creating, ordering, deleting questions
creating, ordering, deleting questions Customize feedback
Customizing feedback questions in ResellerRatings is straightforward. You can:
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create new questions
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order questions
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set questions to optional vs required
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set the TYPE of question and responses to invoke
Creating a new question
Questions you create are always listed under the Your Custom Questions header, which keeps them separate from the default ResellerRatings questions.
To add a new question, scroll to the bottom of the page. Under Your Custom Questions, click + Add a new question. Enter a title for your question, then write the question text itself.
Each question is made up of three elements:
The Question Title - not visible to public
The Question itself
The Type of Question - this determines the star rating responses
The next step is to set the Type of question, which determines what the user sees when hovering over the star rating. For example, if your question is "How was my service?", a one-star rating might display "Not great." If your question type is set to "Likelihood," a one-star rating might display "Not likely."
You can delete any custom question at any time. Deleting a question removes it from the survey only — your historical collection data is not affected.
Ordering Questions
Ordering questions is as simple as dragging and dropping them into your desired position on the survey form. Dragging a question outside the survey box area will remove it from the survey when saved.
Optional vs Required questions
Required questions must be answered before the survey can be submitted — the survey will not proceed until a response is provided. Required questions are always visible from the start. Optional questions, by contrast, can remain hidden and reveal themselves as the survey progresses.