Survey Modifiers and Settings
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      1. ResellerRatings Help Docs
      2. Start Collecting Reviews (Service / Product)
      3. Survey Modifiers and Settings

      Survey Settings - Customer Service Check

      It is important to allow individuals the opportunity to rectify any issues before leaving a negative review.

      It's important to provide both shoppers and yourself with an opportunity to make things right and establish a positive impression before any negative reviews are posted.  Customer Service check diverts a negative review and gives the option to connect with customer service or an accelerated customer service line right away.
       

      Turning on Customer Service Check allows you to do this.

      1. If necessary, you may redirect a customer to a specialized service line for assistance.

      2. Add a JS handler to open up your chat software to remind them someone is there to help with an order

      3. Place a custom message which directs the customer better

      Customer Service Check

      Where to find it

      Go to Collection > Settings

      How it works

      When a customer gives you a 1-2 star rating on the checkout survey - there is still an opportunity to fix an issue before an order goes out. This checks to see if a negative experience has occurred and allows you to post a message and more importantly - route the customer to an escalated helpline.

      1. A customer can always still choose to leave a review

      2. You can't block a customer from leaving a negative experience

      Adding more advanced Workflows

      In some cases, you may want to lead a customer to open a chat bot on your site or another workflow. You can place a JS handler here depending on what your platform uses to automatically open it up.

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