Our BCC Review Collection Tool now has the capability to trigger the review invites separately for Seller Ratings & Product Review Requests
BCC Review Collection is a great way to automatically trigger review invitations with minimal or no work needed from your developers. This update to BCC will allow you to trigger your Seller Ratings requests and Product Review requests, letting you time your review invites more precisely.
Example Scenario
Seller Ratings - You want to trigger your Seller Ratings review invitation as closely to after the order was submitted as possible.
Product Reviews - You want to trigger your Product Review invitations AFTER the order has been delivered.
In the past, BCC could only be tied to ONE post purchase email, making the timing of the review requests to misaligned with your goals.
Our new BCC update allows you to bypass this with one simple update to the HTML. Let's take a look.
Keep in mind, you MUST be using the HTML snippet in tandem with the BCC address that can be pulled from your dashboard.
The new HTML updates allow us to add in rules to the HTML to tell our system which specific invites to send when our BCC is triggered.
"brand":true|false,"product":true|false
These rules will help you precisely trigger your review requests using BCC
Let's go back to our example scenario and go over the changes to our HTML that will help you maximize your review volume.
Example Scenario
Seller Ratings - You want to trigger your Seller Ratings review invitation as closely to after the order was submitted as possible.
For Seller Ratings requests, we want to trigger this on the order confirmation email.
Begin by adding your unique BCC address to the BCC field of the order confirmation email
surveys+c3f6ca0d8c548ac5458cbc395a1599fa@ingest.resellerratings.com
Next, add the HTML snippet to the <head> of your order confirmation email and make sure to fill our HTML snippet with the appropriate variables to pull in EMAIL, INVOICE, DATE, SKU
Now lets take a look at a sample HTML snippet using the new rules to ONLY trigger a Seller Ratings Invitation.
<!--#rsr.data:{
"email": "customer@example.com",
"invoice": "AB12345-US", "transaction_date":
"2024-12-19",
"sku": ["sku1", "sku2"]
"brand":true,
"product":false
}-->
the rules set to
"brand":true, "product":false
will notify our system to ONLY send a Seller Ratings Invitation.
Product Reviews - You want to trigger your Product Review invitations AFTER the order has been delivered.
For Product Review requests, we want to trigger this on the any post purchase email that happens AFTER an order has been delivered or completed.
Begin by adding your unique BCC address to the BCC field of the order confirmation email
surveys+c3f6ca0d8c548ac5458cbc395a1599fa@ingest.resellerratings.com
Next, add the HTML snippet to the <head> of your order confirmation email and make sure to fill our HTML snippet with the appropriate variables to pull in EMAIL, INVOICE, DATE, SKU
Now lets take a look at a sample HTML snippet using the new rules to ONLY trigger a Seller Ratings Invitation.
<!--#rsr.data:{
"email": "customer@example.com",
"invoice": "AB12345-US", "transaction_date":
"2024-12-19",
"sku": ["sku1", "sku2"]
"brand":false,
"product":true
}-->
the rules set to
"brand":false, "product":true
will notify our system to ONLY send a Product Review Invitation.
This new update to BCC will help maximize your review volume by allowing your to precisely trigger when these requests happen. No longer are you tied to only ONE post purchase email for both Seller Ratings & Product Review requests.