- Knowledge Docs
- Alert System
Alert System Article Hub
Here you can find help documentation on the specific Alerts and how to fix issues.
Don't fret if you see that little icon on the top right of your dashboard wiggle. Let's get you back on track.
Common Alerts and How to Fix Them
Click on the area below to see HOW to fix a particular alert or issue. If you need ANY help, contact us directly via the CHAT button below or schedule a meeting with an account manager to get you fixed up and ready to collect more shopper UGC.
Alert - Catalog Error
App - Product Reviews
Issue - The catalog does not sync correctly
Alert - Development Mode
App - Brand / Product Reviews
Issues - You're in development mode so you won't be firing off any live reviews
Alert - Automatic Collection Off
App - Brand / Product Reviews
Issues - You're not collecting reviews automatically after each purchase
Alert - Low Conversion Help
App - Brand / Product Reviews
Issue - Your conversion rates are lower than industry averages or you're not collecting enough reviews.
Product Reviews
Here are some Product-specific issues to look into
Alert - Catalog Error
App - Product Reviews
Issue - The catalog does not sync correctly