Alert System Article Hub

Here you can find help documentation on the specific Alerts and how to fix issues.

Don't fret if you see that little icon on the top right of your dashboard wiggle.  Let's get you back on track.

Common Alerts and How to Fix Them

Click on the area below to see HOW to fix a particular alert or issue.   If you need ANY help, contact us directly via the CHAT button below or schedule a meeting with an account manager to get you fixed up and ready to collect more shopper UGC.

Alert - Catalog Error

App - Product Reviews

Issue - The catalog does not sync correctly 

Alert - Development Mode

App - Brand / Product Reviews

Issues - You're in development mode so you won't be firing off any live reviews

Alert - Automatic Collection Off 

App - Brand / Product Reviews

Issues - You're not collecting reviews automatically after each purchase 

Alert - Low Conversion Help

App - Brand / Product Reviews

Issue - Your conversion rates are lower than industry averages or you're not collecting enough reviews.  

Product Reviews

Here are some Product-specific issues to look into

Alert - Catalog Error

App - Product Reviews

Issue - The catalog does not sync correctly