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Accelerator CSV Upload Guide

Collect Reviews Without Any Coding

When to use it

Need reviews fast, but your developers are busy or unable to make website changes right now?

That’s exactly what Accelerator is for.

Accelerator lets you upload a list of recent customers using a CSV file so ResellerRatings can send review invitations for you — no coding required.

It’s a quick way to kickstart review collection during onboarding.  

Before Uploading Accelerators with Customer Email Address - check out our guidelines here for CANSPAM and other compliance and regulatory bodies

What Is Accelerator?

Think of Accelerator like a one-time email campaign sent to recent customers asking them to leave a review.

It is designed to help new clients:

  • Start collecting reviews quickly
  • Build trust faster
  • Get initial review content without technical setup

Accelerator supports:

You can find it here:

Collect Trust → Accelerator

 

  Want to know more?  Checkout our important guidelines for accelerator.

Accelerator is limited to new clients who are onboarding for 60 days.

 

 Why Use Accelerator? Benefits

✅ No coding needed
✅ Quick setup
✅ Start collecting reviews fast
✅ Great for onboarding and review kickstarts

 

Download the accelerator template file here for brand reviews

Double-Check Your CSV

Before uploading:

  • Make sure email addresses are correct
  • Make sure dates are accurate
  • Do not upload customers older than 30 days whenever possible
  • Remove anyone who should not receive emails

 How It Works

You upload a CSV file with customer information like:

  • Email address
  • Invoice number
  • Purchase date
  • Cart total
  • Product SKU (optional for product reviews)

After uploading:

  • ResellerRatings prepares review surveys
  • Emails are sent automatically based on your survey delay settings

Understanding Survey Timing

Survey emails are sent based on:

Purchase Date + Survey Delay

Example 1: Older Purchase

  • Customer purchased 30 days ago
  • Your survey delay is 7 days

Since the purchase already happened more than 7 days ago, the email will send almost immediately.

Example 2: New Purchase

  • Customer purchased today
  • Your survey delay is 7 days

The review invite will send in 7 days.

 

Canceling an Accelerator Upload

On your dashboard, once you upload a CSV to Accelerator, you have approximately one hour to CANCEL.  Otherwise it is committed to the database and will be sent out. Common problems include merchants who have included customers in their list that do not want to be mailed or compiling an incorrect list. Please double-check your list.

Once you click cancel, those records in the list will be removed and the survey send-out procedure will be aborted.

 

! It’s important to double-check your email lists for Accelerator!  Make sure your dates are correct and you don’t go back more than 30 days in your purchase history

 

When do accelerator emails actually go out?

Accelerator emails only go out, after the date of purchase and the exit survey delay has been taken into consideration.  A couple of scenarios to consider.

  • If your purchase date is the current day, the review survey will be sent out purchase date + survey delay days out

  • If your purchase date is in the past (a prior customer you want to solicit), it will be the same thing.  However, the email may go out sooner than expected as the survey delay might bring you to the current date.  This means the surveys will go out right away.

  • Remember - date surveys sent = purchase date + survey delay.

     

Kickstart your Product Review Collection

Did you know, you can reach back into your purchase history and invite customers to leave product reviews?  We’ve developed a great product reviews accelerator system that sends out invites to past customers in order to boost your product collection rate.

Product Review Accelerator

You can also collect product reviews from past customers.

To Use Product Review Accelerator

You must:

  1. Have your product page feed snippet installed
  2. Upload product SKU data in your CSV

If product data is missing:

  • Review invitations may wait until product information is available

Good news:

  • There are currently no monthly limits on product review invitations

Formatting your CSV Upload for Product Reviews

Required Header

Description

EMAIL

Customer email

INVOICE

Order or invoice number

DATE

Purchase date

CART_TOTAL

Total order amount

SKU

Product SKU(s) - by default, if a customer has multiple products in their order, we use a space separated delimiter for those SKUS ie - E.g. samsungAX9200 samsungAX1000 ABC120X

This would invoke reviews for three items 

 

Include a header row with EMAIL, INVOICE, DATE,CART_TOTAL and SKU mapping to the correct columns!

You can order these columns however you want as long as there is a header.   

* If there is no header column the default order of EMAIL,INVOICE,DATE, CART_TOTAL & SKU will have to be matched.

 

You can also use a custom delimiter, such as a comma. You can set a custom delimiter in the accelerator panel in the dashboard when prepping your file for upload. 

Your uploaded feeds can be canceled within the first hour after uploading


 

 

Product Reviews | See CSV Template

 

Guidelines

To know more about accelerator guidelines and best use cases - check out our guidelines here