- ResellerRatings Help Docs
- Start Collecting Reviews (Service / Product)
- Survey Modifiers and Settings
-
Getting Started 101
-
For Brands & Retailers
-
Start Collecting Reviews (Service / Product)
-
Display and Showcase
-
Manage & Engage with Shopper Content
-
Product Reviews
-
Social Q&A
-
Shopper Profiles
-
Visual Marketing
-
Feedback
-
Integration
-
Reporting Capabilities
-
Enterprise and Local
-
API
-
For Reviewers
-
Video Reviews
-
Alert System
Survey Settings - Sentiment Check
Survey Settings - Sentiment Check Sentiment checking ResellerRatings TeamWhat is it?
Sentiment checking is a simple solution that allows you to automatically check against negative ratings, with positive commentary. For example, if a customer accidentally set a rating as 1 or 2 stars, but their commentary talks about how amazing the service or your store experience was - it will ask them to consider double checking their rating.
Sentiment check effectively stops review sharing until the sentiment correlates with the score
Where to find it
Portal > Seller Ratings > Start Collection > Settings
Did this answer your question?